Managed Solutions

Business depends on technology for success and growth. Achieving efficiency and strategic business goals demands a holistic approach that includes an understanding technology, business process and strategic planning. FHS gives you the experienced personnel to deploy smart technology strategies, innovative platforms and the 24×7 support you need for optimization, and the flexibility to adapt quickly to changes in your business.

FHS is driven to helping your business leverage technology for strategic growth and realizing positive ROI by effectively reducing overall IT costs.

Solutions for How You Do Business

Your business is not the same as every other business in your industry. You may offer the same services as others, but your unique culture, people, processes and goals are just a few of the ways your business is different from the competition. It’s the same way with Managed IT Services providers. Providers may offer the same services, but the wrong provider could leave you with two constants – crippling downtime and unpredictable costs.

FHS is a different kind of IT partner. While most providers try to sell you into a cookie cutter service package, FHS experts customize solutions based on a strategic plan for what your business needs to be successful over the long haul. We begin with a consultative discovery process before presenting a solution that fits. And as a Managed IT Solutions client, you get access to all of our services even if they’re not a part of your agreement.

24x7 Help Desk & Tech Ops Support

A global team of techs ready to work for you ‘round the clock.

Managed IT Solutions

Device Management

Optimize the performance of any device running any OS. PC’s, laptops, tablets and more

Server Management

Covers any physical and virtual server on the network. Complete coverage.

Network Management

Switches, firewalls, routers, security appliances and more – if it’s on the network it’s covered.

Managed Data Backup

Ensures optimized and successful data backups. Includes restoration services

Managed DevOps

Optimizes the performance of business line applications.

Is your network where you expect it to be - and what you're paying for?

A detailed, secure assessment by our team will get you a granular report.

A Complete Process

  • Assess

  • Engage

  • Secure

  • Optimize

  • Grow

Assess

assessment icon blueLet’s chat. To create the right strategic plan, we need to get to know you first – and talking through a powerpoint about how great we are doesn’t help anyone. So we start with a notebook and a discussion about your organization, technology infrastructure, organizational functions, compliance guidelines, goals, wants and dreams. Next, we’ll perform a granular network assessment to uncover the state of your environment. This enables our team to create the ideal customized solutions to support your initiatives.

Engage

engage icon blueOnce the assessment is complete, we share our findings with your team and present a solution designed for your business. We’ll identify immediate challenges for remediation, near and long term items and provide you with a recommended path to success. Each part of the solution will have a purpose that our team will explain clearly – without complex “tech speak” – and is designed to be flexible and scalable to move with your business. We’ll also explain which services are included with the solution and which can be added to achieve your goals. FHS will never sell you something you don’t need.

Secure

secure icon blueSecurity threats are constantly evolving and a persistent challenge to protecting your organization’s data. Most organizations have some type of security product, yet 85% of smaller companies have been hacked in one way or another. That’s why FHS begins by shoring up vulnerabilities in your network and deploying multi level security services at the recommendation of our Chief Information Security Officer (CISO).

Optimize

optimize icon blueWith plan in place, FHS quickly moves to optimize your systems in order to eliminate costly downtime and improve performance. After all, time is money. Our proactive approach includes bringing your network and devices up to the latest updates & patches, deploying automated management & monitoring tools and creating a baseline report for the ideal environment. We’ll also set up help desk support customized for your business. Once optimized, we continue to ensure that your IT issues are prevented or resolved quickly.

Grow

rocket icon blueThe goal of business is successful, strategic growth. FHS is your partner committed to helping you grow your business and adapt with our technology guidance. Our Managed IT Services includes consultative guidance to reduce overall IT costs, return a positive ROI on technology and stay informed of the latest tools, trends and technologies. We’re not a utility – we’re your incredibly experienced, dependable IT Team.

Ready to begin the process? We're ready to work with you!

Contact FHS and schedule your assessment today

FHS Managed IT Platforms

Innovation. It’s what happens when you take passionate, experienced IT team leaders from the largest companies in the world and start with a clean sheet of paper. Our engineers used their decades of IT governance and management experience to develop a managed platform that delivers the uptime, end user satisfaction and results your business demands.

What does that mean for your business? You get the same platform and tech team that keeps thousands of end users around the globe optimized, productive and happy.

Always Alert. Always Optimizing.

FHS Remote Monitoring & Management software platform lives in the highly secure Amazon Web Services network leveraging 6 secure data centers around the globe for maximum redundancy. If one data center is down, our platform automatically fails over to another regional data center. This provides you with uninterrupted monitoring, management and service.

Your 24×7 Tech Team

FHS is supported 24×7 from our own dual operations centers in the US and Europe plus our techs in the field – all with senior engineer oversight. This global platform gives FHS Ops Center teams and field techs constant access to alerts, tickets and customer requests. You get more than just someone answering a phone…our process gives you a global tech team with fast, accurate, professional response.

Managed IT Services

Technology drives business. As technology evolves, so do the mission critical systems and applications your business depends upon. FHS is ahead of the curve when it comes to managing traditional infrastructure as well as the latest technologies your business can leverage to gain a competitive edge. Each of our Managed IT Solutions is a tool in the toolbox which our team uses to create customized solutions for your business – not put you in a box of service. Our unique platform and experienced tech resources available 24×7 combine to keep your business optimized for today and tomorrow. And FHS Managed IT clients enjoy ongoing consultation and priority rates for system improvements or projects.

Device Management

Device Management

What’s Covered?

PC’s/Workstations/Desktops
Laptops
Tablets
All-in-ones

Basic Service Includes

Automated Monitoring & Alerting
Automated Management & Maintenance
Managed FHS Security Suite
Automated Asset Management
Patch Deployment
System Update Deployment
Application User Management
Online Software License Management
User Adds & Drops
VPN Client Management
24x7 Proactive Tech Ops Support & Remediation
Scheduled Client Reporting

Additional Services

24x7 Help Desk Support
24x7 Remote Support (1hr SLA)
Emergency On-Site Support

Server Management

Server Management

What’s Covered?

Physical Servers
Virtual Servers

Basic Service Includes

Automated Monitoring & Alerting
Automated Management & Maintenance
Managed FHS Security Suite
Patch Deployment
System Update Deployment
Service Availability Monitoring
Event Log & Log File Monitoring
Drive Space Monitoring
User Account Administration
File Sharing Permission Administration
Security Administration
24x7 Proactive Tech Ops Support & Remediation
Scheduled Client Reporting

Additional Services

24x7 Help Desk Support
24x7 Remote Support (1hr SLA)
Emergency On-Site Support

Network Device Management

Network Device Management

What’s Covered?

Storage
Switches
Firewalls
Routers
Network Security Appliances

Basic Service Includes

Automated Monitoring & Alerting
Automated Management & Maintenance
Managed Security Features
Patch Deployment
System Update Deployment
Service Availability Monitoring
Event Log & Log File Monitoring
User Account Administration
Security Administration
24x7 Proactive Tech Ops Support & Remediation
Scheduled Client Reporting

Additional Services

24x7 Help Desk Support
24x7 Remote Support (1hr SLA)
Emergency On-Site Support

Is your network where you expect it to be – and what you’re paying for?

A detailed, secure assessment by our team will get you a granular report.

Backup and Disaster Recovery Solutions

Most organizations are unsure of the true cost of a disaster. Some haven’t even thought about it at all. Can your organization survive the cost of a disaster or failing a compliance audit? FHS provides compliant, reliable backup & disaster recovery solutions for some of the largest companies in the world. Designed using global best practices and best of breed technologies from FHS Molnii and Veeam, plus multiple, “hot site” redundant FHS Cloud data centers, FHS simply gives you a powerful, available and secure solution managed end-to-end 24×7 by our Tech Ops team.

FHS Managed Backup & Disaster Recovery simply provides truly turnkey managed solutions that deliver enterprise grade data protection for any organization – any size, anywhere.

A Simple Path To Success

With FHS B/DR, we’ll provide you with the right sized solution, incredible support and strategy development tailored to how you do business and your compliance requirements. From deployment to reporting, alerting, data recovery and failed backup remediation, we’ll do all the work on the back end to ensure your peace of mind – and data availability – on the front end.

Backup & Disaster Recovery Solutions Tailored to Your Business

Reliable backup and disaster recovery demands options that integrate with your unique business requirements. FHS engineers deploy tailored solutions that replicate data in our “hot site” data center pods (public), a dedicated server on premises at your location or in our data centers (private), or we can even “tier” data and use a combination of both options (hybrid). FHS has the platforms, tools and ingenuity to create the ideal solution for any business and data compliance requirements.

FHS Backup & Disaster Recovery Features

Hyper Fast Restores

Lightning fast backup & restore speeds exceed 5GB per minute as granular as file level

Military Grade Encryption

Data is encrypted at rest and in transit up to 448 Blowfish

Hot Site Replication

Data is backed up and replicated in dual geographically diverse data centers with automatic failover

1 Hour Restore SLA

Short SLA’s retrieve your data with minimal down time. Proactive backup alerting ensures your data is there when you need it.

Ultra Efficient

Continuous backups and restores of new and changed data reduce your data storage footprint and costs

Managed Backup Services

  • Automated Monitoring & Alerting
  • Automated Management & Maintenance
  • Backup Configuration
  • Backup Job Creation & Deployment
  • Data File & System Restores
  • Failed Backup Alerting & Reporting
  • Failed Backup Remediation
  • DR Testing
  • New Server Deployment Backup Initiation
  • 24×7 Tech Ops Support
  • Scheduled Client Reporting

Is Your Data Really Being Backed Up?

Let FHS show you the way to compliant, reliable data backup solutions built for your business.

Managed DevOps

Let’s get granular. Max productivity requires critical applications to run reliably and quickly. FHS deploys the next generation of Managed DevOps tools in the hands of global teams of expert developers to optimize business line applications and keep them running at peak performance.

managed devops

What’s Covered?

Any Application
Any Language
Any Hosting Environment

Basic Service Includes

Automated Availability Monitoring & Alerting
Automated Error Monitoring & Alerting
Automated Management & Maintenance
Application Update Deployment
Application Release Management
Configuration Management
Tool Administration
Granular Monitoring to Code Level
Incident Analysis and Resolution
Bottleneck Identification & Remediation
24×7 Tech Ops Support
Scheduled Client Reporting

Additional Services

24×7 Help Desk Support
Application Repairs at Code Level
Application Customization

24x7 Help Desk & Tech Ops Support

A global team of techs ready to work for you ‘round the clock.